Privacy Policy

Privacy Policy

Introduction

Welcome to https://buy-sunflower-hearts-for-birds.feedersandmore.co.uk (hereinafter referred to as “Buy Sunflower Hearts for Birds,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website, interacting with our services, and using our products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is relevant when:

  • You sign up for an account on our platform and use it as an authorized user
  • You visit and interact with our website, including browsing product pages, adding items to a cart, or making purchases
  • We communicate with you via email, phone, or text messages (SMS) regarding your orders, promotions, surveys, or other customer engagement activities

Personal Data Collection

We collect various types of personal data to enhance your user experience and personalize our services. The categories include:

  • Account Information: Name, username, password (hashed and salted), email address, and profile picture.
  • Payment Information: Credit/debit card numbers, expiration dates, security codes, billing addresses, and payment transaction history.
  • Financial Data: Bank account details (if used for direct payments) and financial transaction records.
  • Purchase Information: Product order history, purchase amounts, dates, and locations.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and advertising IDs (if available).
  • Location Data: Geographic coordinates and location services data to provide location-based services.
  • Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  • Social Media Information: If you log in using social media accounts, we may collect information from those platforms (with your permission).
  • Product Interaction: Details of the products you view, search for, or interact with on our site.

We obtain this data through direct user input, form submissions, online interactions, and automated tracking technologies, such as cookies and similar tools. Third-party service providers may also share personal data with us, but they are bound by their own privacy agreements.

Cookies

We use cookies to improve your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functions like login, shopping cart operations, and language preferences.
  • Preference Cookies: Customizing settings and preferences for a personalized user experience.
  • Analytics Cookies: Tracking visitor behavior, gathering statistical data, and enhancing the performance of our website.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to manage or block specific types of cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, including:

  • Processing orders and providing customer support.
  • Maintaining and improving our products and services.
  • Complying with legal obligations and regulatory requirements.

Once the retention period expires or when the purpose is no longer relevant, we securely delete or anonymize the data to protect your privacy.

Security Measures

We implement robust security measures to safeguard personal data:

  • Encryption of data during transmission and storage.
  • Utilizing secure third-party payment processors for transactions.
  • Employing access controls and employee training to ensure data protection.

Children’s Privacy

Our services are not directed at children under 18 years old, and we do not knowingly collect personal information from such individuals.

Your Rights (Depending on Your Location)

The privacy laws in various jurisdictions grant you certain rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: You may limit the processing of your data for specific purposes.
  • Data Portability: You are entitled to receive your personal data in a structured, commonly used format and transmit it to another controller.
  • Objection: You have the right to object to the processing of your data for specific or all purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our privacy team at your earliest convenience. We will respond to legitimate requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

For any questions, concerns, or requests regarding privacy and data protection, please contact us:

We appreciate your trust in us, and we are committed to maintaining the highest standards of data protection.